Conveyancers can quickly see estimated completion dates for their applications

first_imgConveyancers can quickly see estimated completion dates for their applications Estimated Completion Date is the latest enhancement to View My Applications, which is available to all portal users. For the first time conveyancers can see a single calendar date by which they can reasonably expect their applications to be completed. The new feature allows them to monitor their applications by providing them with an instant view of their progress, enabling them to manage their clients’ expectations better.Nearly 60,000 users have logged onto View My Applications since the launch of Estimated Completion Date earlier this month. This is the latest feature to be added in response to customer feedback. This enhancement will reduce the time previously spent on seeking updates from our customer contact centre. Currently we receive more than 5,000 requests for status updates per week, which is almost 1 in every 5 times a customer contacts us.Estimated Completion Date takes data from the previous 30 days to provide a projection of when the majority (90%) of that application type will be completed. It is calculated from the day each application is received by HM Land Registry. It will then be updated for each application, every 30 days from the date of receipt, to accurately reflect the latest data. As it is an estimate, most customers will receive their completed application before this date.We tested this with conveyancing teams at Shoosmiths before rolling out for all portal users. Here is what some of our early users have said about Estimated Completion Date.Residential Team user, ShoosmithsThe View My Applications feature is more useful now that there is an estimated completion date. We are often asked by clients for timescales and so the feature is used a number of times every week.Commercial Real Estate Team user, ShoosmithsThe estimated completion date feature is useful as it helps us to manage client expectations and the impact on dependent transactions. It is used frequently to report to those managing the transactions on when we can expect an application to be completed. /Public Release. This material comes from the originating organization and may be of a point-in-time nature, edited for clarity, style and length. View in full here. Why?Well, unlike many news organisations, we have no sponsors, no corporate or ideological interests. We don’t put up a paywall – we believe in free access to information of public interest. Media ownership in Australia is one of the most concentrated in the world (Learn more). Since the trend of consolidation is and has historically been upward, fewer and fewer individuals or organizations control increasing shares of the mass media in our country. According to independent assessment, about 98% of the media sector is held by three conglomerates. This tendency is not only totally unacceptable, but also to a degree frightening). Learn more hereWe endeavour to provide the community with real-time access to true unfiltered news firsthand from primary sources. It is a bumpy road with all sorties of difficulties. We can only achieve this goal together. Our website is open to any citizen journalists and organizations who want to contribute, publish high-quality insights or send media releases to improve public access to impartial information. You and we have the right to know, learn, read, hear what and how we deem appropriate.Your support is greatly appreciated. All donations are kept completely private and confidential.Thank you in advance!Tags:Government, Impact, launch, real estate, UK, UK Governmentlast_img read more